Excentra Solutions (PTY) LTD (“Excentra”, “we”, “us”) processes personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). This page describes exactly what this website collects, why, and what we do with it. It is deliberately short, because this website does very little.
What this website collects
Nothing at all, unless you submit a form. There is no analytics script, no advertising pixel, no embedded third-party widget and no tracking of any kind on this site. The site sets no cookies and writes nothing to your browser’s storage.
When you submit the enquiry form or the free audit form, we receive the information you typed: your name, email address, and optionally your phone number and company name, together with your message and — on the audit form — the problem area, timeline and budget range you selected. We collect this so that we can reply to you. Nothing on either form is collected for any other purpose.
Where it goes
Form submissions are emailed directly to Excentra and are stored in our own mailbox, hosted with our South African hosting provider. They are not passed to a marketing platform, a CRM, an advertising network or any other third party, and they are never sold or shared.
Spam protection
To stop automated submissions, the form handler keeps a short-lived file recording only the times at which submissions were received from a given visitor. The visitor’s IP address is not stored — it is hashed one-way and used solely as a filename. These files expire and contain no personal information.
Server logs
Like every website, our hosting provider keeps standard web server logs (IP address, timestamp, requested page, browser user agent) for security and diagnostics. We do not analyse these logs for marketing, and we do not combine them with form submissions.
How long we keep it
Enquiries are kept for as long as is reasonably necessary to respond and, where relevant, to maintain a record of the work discussed. If you ask us to delete your enquiry, we will.
Client data during a project
This policy covers this website. Where we process personal information on behalf of a client during a software, IT support, Microsoft 365 or cybersecurity engagement, that processing is governed by the contract for that engagement, under which we act as an operator as defined in POPIA.
Your rights under POPIA
You may ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or object to our processing of it. Email admin@excentrasolutions.co.za and we will respond within a reasonable period. If you are not satisfied with how we have handled your request, you may lodge a complaint with the Information Regulator of South Africa.
Security
The site is served over HTTPS with HSTS, a strict content security policy and standard security headers. No form data is transmitted to any origin other than this one.
Changes
If this policy changes, the date at the top of this page changes with it.
Contact
Excentra Solutions (PTY) LTD
Greenlee Blvd, Linbro Park AH, Sandton, Gauteng, 2090
admin@excentrasolutions.co.za ·
+27 71 000 4012