Most managed IT support in South Africa is sold on a twenty-four or thirty-six month term. The reasoning offered is continuity. The actual effect is that once you have signed, the provider’s revenue no longer depends on whether you are happy.
Ours runs month-to-month. If the service drops, you leave. That constraint is the whole argument for this page.
What the no-contract model actually changes
It changes who carries the risk. On a long contract, the risk of the relationship not working sits with you — you are committed regardless. Month-to-month moves that risk to us, where it belongs, because we are the ones making promises about service.
It also removes the awkward conversation where leaving means negotiating an exit rather than simply giving notice.
What is covered
- Remote helpdesk for day-to-day problems
- Microsoft 365 administration — users, licences, mailboxes, permissions
- Email, Teams and SharePoint support
- Security monitoring and patching
- Backup checks that include actually testing a restore
- New starter setup and leaver offboarding
- Vendor liaison, so you are not the one chasing your ISP
Remote first, onsite when it is genuinely needed
The large majority of support issues are resolved remotely and faster that way — nobody is waiting for a technician to drive across Johannesburg to reset a password.
When something genuinely requires a physical presence, onsite visits are arranged within the greater Johannesburg metro. We are based in Sandton.
What it does not include
Being straight about the boundaries is part of the offer. Hardware purchases, third-party software licences and major project work — a full migration, a network rebuild, a security overhaul — are scoped separately rather than absorbed quietly into a support agreement and then rationed.